Anti-Spam

At Mailvivo we are actively aware of all the challenging issues surrounding privacy legislation and compliance when dealing with ISPs, customers and end users. As a result we have developed a strictly enforced anti-spam policy to protect and establish trust between our customers, their subscribers and ourselves.

Anti-Spam Policy

Zero tolerance protection
As an online service that enables the broadcast of email communications, Mailvivo is very sensitive to issues regarding unwanted emails and Spam. We work with all of our customers to make sure they understand and abide by common principles of email protocol and "opt-in" policy. The Mailvivo Helpdesk actively monitors outgoing emails to verify our policies are being maintained. In addition we maintain Spam feedback loops with major ISPs to monitor Spam complaints. Any customer found to be using Mailvivo for sending Spam, exceeding the 0.25% threshold, will be immediately cut-off from use of the product. If you have received unwanted or unsolicited email, please notify us immediately at abuse@mailvivo.com.

Opt-in Tools
We take the issue of unwanted email seriously and provide the necessary tools within our technology to help assure and enforce the "opt-in" nature of the service. These include a remove link at the bottom of every message and opt-out protection.

Remove link
In every email sent, recipients have the option to remove themselves from further comunications. By clicking on this link they will be presented with the option to confirm their unsubscripton from the lists on which their email address is held in the sender's opt-in database.

Opt-out protection
When an email address is removed, the system remembers exactly who opted-out and can prevent this person from receiving any future communications from that sender.

Reporting Spam
If you have received unwanted or unsolicited email, please notify us immediately at abuse@mailvivo.com.

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